Return Policy
At Cralom, your satisfaction is our priority. We want you to love what you wear — but if something doesn’t feel right, our return policy is designed to be simple, transparent, and fair. Please read the details below to ensure a smooth return experience.
🗓️ 30-Day Return Window
You may return any item within 30 days of delivery. We understand that sometimes a product may not be the perfect fit, and we're here to help make the return process easy.
✅ Return Conditions
To be eligible for a return, please make sure the following conditions are met:
• Condition of Items
Items must be in new, unworn, and unwashed condition.
Products must have no stains, odors, damage, or alterations.
Tags must be attached, and all original packaging must be included.
• Packaging
Please return items in their original packaging with all accessories, inserts, or labels included.
🚫 Items Not Eligible for Return
Final Sale items (e.g., marked as Clearance or ending in .50)
Gift cards and custom orders
Shipping upgrades and service fees
Items returned used or damaged may be refused or subject to a restocking fee.
🔍 Inspection & Refunds
Returned items will be inspected within 72 hours of arrival.
If approved, your refund will be processed within 5 business days.
Refunds may take up to 10 business days to reflect on your statement, depending on your payment provider.
🔄 Exchanges
We do not currently offer direct exchanges. If you need a different size or item, please place a new order and return the original item for a refund.
📦 Return Shipping & Labels
Customers are responsible for return shipping fees, unless the product is damaged or incorrect.
If your item is defective, damaged, or not as described, we’ll provide a free return label.
Please email us within 48 hours of delivery with:
2–3 clear photos showing the issue
(If applicable) a short video for review
⚠️ Reporting Issues
To report a damaged, missing, or incorrect item, contact us within 48 hours of delivery. We require:
Photos of the product and packaging
A brief explanation of the issue
🎨 Color, Material & Measurement Notes
Colors may vary slightly due to screen settings or natural fabric variations. These are not considered defects.
Please check size charts and product descriptions before placing your order. Orders returned due to sizing may be subject to a restocking fee.
📝 How to Initiate a Return
To begin your return:
1 - Visit our website and fill out the Return Request Form.
2 - Wait for a Return Authorization and shipping instructions.
3 - Ship the item back using the provided instructions.
⚠️ Returns sent without authorization may be delayed or refused.
📍 Return Address (Not for Returns Without Authorization)
CRALOM
Address : 5912 Campbell Street, Hanahan South Carolina 29410, USA
📧 Email : hello@cralom.com
Please do not send returns to this address without prior approval.
We appreciate your trust in Cralom. If you have any questions, feel free to contact us — we’re here to help.
Thank you for choosing Cralom.